Por qué Wavetec

Chairman of DFM

“DFM has pioneered the concept of educational trading floors regionally, which demonstrates our full commitment to Corporate Social Responsibility on various levels and particularly through high level collaborations with educational institutions in the UAE to fully support their efforts and provide the necessary training for students to prepare them for the job market. This initiative is a key pillar of the DFM educational program aimed at preparing the new generation of investors. The students can follow live trading and participate in the DFM Stock Game and win competition prizes. Most importantly, the planned workshops and seminars will provide them the opportunity to directly interact with financial experts”

Managing Director – Azerconnect

“Our company has had a strategic relationship with Wavetec for more than 7 years. During this time they have been trusted partners and worked in tandem with our team to provide innovative and unique solutions for our clients. We found the Wavetec team to be smart, experts in their field, honest, and they care deeply. As a result, we have a number of successful projects in Azerbaijan and Kazakhstan which we executives lead effectively as we have substantially grown our company from start-up to a nation-wide and regional presence. We plan to work with Wavetec for many years to come in CIS region.”

Subdirector Branch Management and Innovation – Banorte

The inclusion of the queue management system with a ticket-dispensing kiosk has changed the way we operate our branches…We have full control over the customer service quality, making sure we comply with the established service standards in the customer prioritization model…we utilize quantitative information to predict the demand we’ll have, that allows us to develop an adequate plan to adjust the service capacity accordingly and achieve an efficient process to minimize customers’ waiting time and reduce the idle time of our staff…we have now implemented a service model based on differentiation, which allows us to prioritize our most loyal clients.

Guest Relation Officer – Capital Health Screening Center

“The queuing management system has made it very easy for us to manage our customer flow. All we have to do is press a button and give the appointment to the guest. Even if we have a group of customers we can give them their respective appointments and they would be called on their turn. It is very easy for us to manage now”

Associate Customer Care – Mobilink

“Wavetec has always been providing better customer care solutions. They are bringing innovation as per the required needs of the industry. The satisfaction level, as far as our customers are concerned is very high and so far we are very much contented with Wavetec’s Solutions for our Customer Care Outlet.”

Project Manager – Sindh Bank

“On behalf of Sindh Bank Ltd Pakistan, we would like to take the opportunity to thank you for providing Electronic Queue Management System to Sindh Bank branches across Pakistan and offering substantial information which can be collected through the reports generated from the EQMS.”