{"id":31932,"date":"2021-01-13T11:51:03","date_gmt":"2021-01-13T11:51:03","guid":{"rendered":"https:\/\/test.wavetec.com\/soluciones\/gestion-de-filas\/fila-unica\/how-it-works\/"},"modified":"2021-08-17T12:07:39","modified_gmt":"2021-08-17T12:07:39","slug":"como-funciona","status":"publish","type":"page","link":"https:\/\/astro.wt.azimutlabs.com\/es\/soluciones\/gestion-de-filas\/fila-unica\/como-funciona\/","title":{"rendered":"C\u00f3mo Funciona la Cola Lineal"},"content":{"rendered":"<p>[vc_row content_placement=\u00bbmiddle\u00bb][vc_column width=\u00bb1\/2&#8243;][vc_column_text css=\u00bb.vc_custom_1627371956424{margin-bottom: 20px !important;}\u00bb][flexy_breadcrumb][\/vc_column_text][vc_column_text]<\/p>\n<h1>Gesti\u00f3n de fila Unica<br \/>\n\u00bfC\u00f3mo funciona?<\/h1>\n<p>[\/vc_column_text][vc_column_text]UNO-Q es un sistema de fila \u00fanicasimple que puede aumentar la eficiencia del servicio, disminuir el tiempo de espera y mejorar la experiencia del cliente al optimizar la cola en todo momento.[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/2&#8243;][vc_single_image image=\u00bb27240&#8243; img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb][\/vc_column][\/vc_row][vc_row el_id=\u00bblinear-how-it-works\u00bb][vc_column][\/vc_column][\/vc_row][vc_section full_width=\u00bbstretch_row_content\u00bb css=\u00bb.vc_custom_1605676933804{margin-bottom: 30px !important;background-color: #ffffff !important;}\u00bb][vc_row equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb bg_type=\u00bbbg_color\u00bb el_id=\u00bbinternalmenu\u00bb bg_color_value=\u00bb#ffffff\u00bb][vc_column width=\u00bb1\/6&#8243; css=\u00bb.vc_custom_1620164384355{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00bb offset=\u00bbvc_col-lg-offset-1&#8243;][vc_single_image image=\u00bb16993&#8243; img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb css=\u00bb.vc_custom_1610538696571{margin-top: 10px !important;margin-bottom: -20px !important;}\u00bb][\/vc_column][vc_column width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1620164377382{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00bb][vc_column_text css=\u00bb.vc_custom_1629194570401{margin-bottom: 0px !important;}\u00bb el_class=\u00bbsticky-nav-text\u00bb]<a href=\"\/es\/soluciones\/gestion-de-filas\/fila-unica\/#linear-queuing\"><span style=\"text-decoration: underline;\">Visi\u00f3n de conjunto<\/span><\/a>\u00a0 \u00a0 \u00a0<span style=\"color: #1ab071;\"><strong><a style=\"color: #1ab071;\" href=\"\/es\/soluciones\/gestion-de-filas\/fila-unica\/como-funciona\/#linear-how-it-works\"><u>C\u00f3mo funciona<\/u><\/a><\/strong><\/span>[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/4&#8243; css=\u00bb.vc_custom_1610027292901{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00bb offset=\u00bbvc_hidden-md vc_hidden-sm vc_hidden-xs\u00bb]<div class=\" vc_custom_1629194599042 ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/info.wavetec.com\/es\/fila-%C3%BAnica\" target=\"_blank\" rel=\"noopener nofollow\"><button type=\"button\" id=\"ubtn-2985\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-center   tooltip-6af2d8829f446\"  data-hover=\"#ffffff\" data-border-color=\"\" data-bg=\"#1ab071\" data-hover-bg=\"#fe8630\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2985'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #1ab071;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#fe8630\"><\/span><span class=\"ubtn-data ubtn-text \" >Descargar folleto<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row content_placement=\u00bbmiddle\u00bb][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">C\u00f3mo funciona UNO-Q<\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\">El cliente espera en una sola cola, esperando que el cajero\/asesor presione un bot\u00f3n inal\u00e1mbrico cuando el mostrador est\u00e9 listo para servir. Una pantalla LED dirige al cliente hacia el mostrador abierto y se sirve.<\/p>\n<p>[\/vc_column_text][vc_single_image image=\u00bb30592&#8243; img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Nuestro sistema de fila unica personalizado basado en Donatello gestiona r\u00e1pidamente las colas sin tickets en las \u00e1reas de servicio. Debido a su perfecta compatibilidad con la carteler\u00eda digital, esta soluci\u00f3n tiene la ventaja adicional de involucrar, atraer e informar a los clientes. Los paneles de informes son un componente esencial de este sistema, que brindan a la administraci\u00f3n informaci\u00f3n en tiempo real sobre los recorridos de los clientes.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Est\u00e9 donde est\u00e1n sus clientes<\/h2>\n<h3 style=\"text-align: center;\">\u00bfC\u00f3mo funciona el sistema<br \/>\nde fila \u00fanica?<\/h3>\n<p style=\"text-align: center;\">La nueva normalidad para todas sus necesidades de colas.<\/p>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-center icon-btn\"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal icon-btn\" href=\"https:\/\/info.wavetec.com\/es\/agenda-una-demostraci%C3%B3n-gratuita-hoy-gratis\" target=\"_blank\" rel=\"noopener nofollow\"><button type=\"button\" id=\"ubtn-2054\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-6af2d8829f4d9\"  data-hover=\"#ffffff\" data-border-color=\"\" data-bg=\"#ff8630\" data-hover-bg=\"#1ab071\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2054'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #ff8630;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"Defaults-play-circle-o\" style=\"font-size:32px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#1ab071\"><\/span><span class=\"ubtn-data ubtn-text \" >Programe una demostraci\u00f3n<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][vc_row content_placement=\u00bbmiddle\u00bb][vc_column width=\u00bb5\/12&#8243;][vc_single_image image=\u00bb16897&#8243; img_size=\u00bbfull\u00bb css=\u00bb.vc_custom_1610137273314{margin-bottom: 0px !important;}\u00bb][vc_column_text]<strong>Cola<\/strong><\/p>\n<p>Clientes esperando en una<br \/>\nsola cola.[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/2&#8243; offset=\u00bbvc_col-lg-offset-1&#8243;][vc_single_image image=\u00bb17012&#8243; img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/2&#8243;][vc_single_image image=\u00bb17030&#8243; img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb][\/vc_column][vc_column width=\u00bb5\/12&#8243; offset=\u00bbvc_col-lg-offset-1&#8243; css=\u00bb.vc_custom_1610137734302{background-color: #f7f9fb !important;border-radius: 2px !important;}\u00bb][vc_single_image image=\u00bb16909&#8243; img_size=\u00bbfull\u00bb css=\u00bb.vc_custom_1610137863407{margin-bottom: 0px !important;}\u00bb][vc_column_text]<strong>Cajero\/asesor<\/strong><\/p>\n<p>Cuando el mostrador est\u00e1 abierto, el cajero presiona un bot\u00f3n para informar al siguiente cliente que puede avanzar[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=\u00bbmiddle\u00bb][vc_column width=\u00bb5\/12&#8243;][vc_single_image image=\u00bb16915&#8243; img_size=\u00bbfull\u00bb css=\u00bb.vc_custom_1610137875927{margin-bottom: 0px !important;}\u00bb][vc_column_text]<strong>Pantallas LCD<\/strong><\/p>\n<p>Muestra informaci\u00f3n actualizada y dirige a los clientes a los respectivos puntos de atenci\u00f3n[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/2&#8243; offset=\u00bbvc_col-lg-offset-1&#8243;][vc_single_image image=\u00bb17036&#8243; img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/2&#8243;][vc_single_image image=\u00bb17018&#8243; img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb][\/vc_column][vc_column width=\u00bb5\/12&#8243; offset=\u00bbvc_col-lg-offset-1&#8243; css=\u00bb.vc_custom_1610137751425{background-color: #f7f9fb !important;border-radius: 2px !important;}\u00bb][vc_single_image image=\u00bb16921&#8243; img_size=\u00bbfull\u00bb css=\u00bb.vc_custom_1610137886658{margin-bottom: 0px !important;}\u00bb][vc_column_text]<strong>Display de puesto<\/strong><\/p>\n<p>Muestra la posici\u00f3n de rake del contador de llamadas[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=\u00bbmiddle\u00bb][vc_column width=\u00bb5\/12&#8243;][vc_single_image image=\u00bb16927&#8243; img_size=\u00bbfull\u00bb css=\u00bb.vc_custom_1610137899293{margin-bottom: 0px !important;}\u00bb][vc_column_text]<strong>Informes de rendimiento <\/strong><br \/>\n<strong>y servicio al cliente<\/strong><\/p>\n<p>Servicio proporcionado por el cajero \/ asesor, mientras que la soluci\u00f3n empresarial analiza e informa sobre los datos recopilados[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/2&#8243; offset=\u00bbvc_col-lg-offset-1&#8243;][vc_single_image image=\u00bb17024&#8243; img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"templatera_shortcode\"><\/div>[\/vc_column][\/vc_row][vc_row content_placement=\u00bbmiddle\u00bb bg_type=\u00bbimage\u00bb parallax_style=\u00bbvcpb-default\u00bb bg_image_new=\u00bbid^16314|url^https:\/\/astro.wt.azimutlabs.com\/wp-content\/uploads\/2020\/11\/vector-circle-1.png|caption^null|alt^null|title^vector-circle|description^null\u00bb bg_image_repeat=\u00bbno-repeat\u00bb bg_image_size=\u00bbinitial\u00bb bg_image_posiiton=\u00bbright bottom\u00bb bg_override=\u00bbfull\u00bb][vc_column width=\u00bb5\/12&#8243;][vc_column_text]<\/p>\n<h2>Wavetec Blog<\/h2>\n<p>Espere blogs, entrevistas y art\u00edculos de opini\u00f3n de forma per\u00edodica, desarrollados en profundidad y centrados en la industria.<br \/>\nY suscr\u00edbete para mantenerte actualizado.[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/blog.wavetec.com\/es\" target=\"_blank\" rel=\"noopener nofollow\"><button type=\"button\" id=\"ubtn-8667\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6af2d882a0816\"  data-hover=\"#ffffff\" data-border-color=\"\" data-bg=\"#ff8630\" data-hover-bg=\"#1ab071\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-8667'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:600;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #ff8630;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#1ab071\"><\/span><span class=\"ubtn-data ubtn-text \" >Explora m\u00e1s<\/span><\/button><\/a><\/div>[\/vc_column][vc_column width=\u00bb1\/2&#8243; offset=\u00bbvc_col-lg-offset-1 vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs\u00bb][vc_column_text]<span style=\"color: #1ab071; font-weight: 500;\"><a style=\"color: #1ab071;\" href=\"https:\/\/blog.wavetec.com\/en\/who-let-the-codes-out-qr-codes-and-how-they-are-uplifting-customer-care-standards-mid-pandemic\" rel=\"nofollow noopener\" target=\"_blank\">Who let the codes out? QR codes uplifting customer care standards, mid-pandemic<\/a><\/span><\/p>\n<p><span style=\"color: #1ab071; font-weight: 500;\"><a style=\"color: #1ab071;\" href=\"https:\/\/blog.wavetec.com\/en\/3-dashboards-your-bank-needs-for-smooth-and-successful-customer-flow-management\" rel=\"nofollow noopener\" target=\"_blank\">3 dashboards your Bank needs for smooth and successful customer flow management<\/a><\/span><\/p>\n<p><span style=\"color: #1ab071; font-weight: 500;\"><a style=\"color: #1ab071;\" href=\"https:\/\/blog.wavetec.com\/en\/retail-revival-how-best-to-alleviate-holiday-season-queues-and-improve-customer-experience\" rel=\"nofollow noopener\" target=\"_blank\">Retail revival? How best to alleviate holiday season queues, and improve customer experience<\/a><\/span><\/p>\n<p><span style=\"color: #1ab071; font-weight: 500;\"><a style=\"color: #1ab071;\" href=\"https:\/\/blog.wavetec.com\/en\/8-characteristics-to-look-for-in-a-solution-provider-when-planning-to-purchase-a-queue-management-system\" rel=\"nofollow noopener\" target=\"_blank\">8 Characteristics To Look For In A Solution Provider When Planning to Purchase a Queue Management System<\/a><\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":17011,"parent":6711,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31932","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/astro.wt.azimutlabs.com\/es\/wp-json\/wp\/v2\/pages\/31932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/astro.wt.azimutlabs.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/astro.wt.azimutlabs.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/astro.wt.azimutlabs.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/astro.wt.azimutlabs.com\/es\/wp-json\/wp\/v2\/comments?post=31932"}],"version-history":[{"count":0,"href":"https:\/\/astro.wt.azimutlabs.com\/es\/wp-json\/wp\/v2\/pages\/31932\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/astro.wt.azimutlabs.com\/es\/wp-json\/wp\/v2\/pages\/6711"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/astro.wt.azimutlabs.com\/es\/wp-json\/wp\/v2\/media\/17011"}],"wp:attachment":[{"href":"https:\/\/astro.wt.azimutlabs.com\/es\/wp-json\/wp\/v2\/media?parent=31932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}