WAVETEC, a customer experience management company and an expert in Customer Journey solutions is participating in the American Association of Motor Vehicle Administrators (AAMVA) Region II Conference 2017 with its partner ALICO Technologies.

AAMVA is an industry association of the US Department of Motor Vehicles, which develops model programs in motor vehicle administration, law enforcement and highway safety. Every year, AAMVA organizes an annual conference in Region II, allowing jurisdictions to connect, collaborate and re-calibrate on key imperatives and priorities for their motor vehicle and licensing agencies.

Organized on 19 -22 June at Chattanooga Convention Center, One Carter Plaza, Tennessee, the AAMVA Region II Conference 2017 will be hosting the stakeholders from 16 states of United States’ DMV industry and providing them the opportunity to discuss pertinent motor vehicle and law enforcement related issues  and discover innovative solutions provided by Wavetec and other industry partners that can assist in transforming operational efficiency and delivering exceptional customer service.

Wavetec will be presenting its solutions at the AAMVA Region II Conference to inform DMV agencies from Region II jurisdictions about innovative and advanced technologies like online appointments, untethered ticketing, IVR, mobile queuing app, customer traffic and transaction reports, and ADA compliant solutions that can help deliver enhanced customer service and minimize customer waiting times at DMV agency offices.

Wavetec’s advanced solutions will be showcased at the Conference where the company’s customer experience specialists will meet decision makers from the DMV agencies to understand their challenges, and demonstrate the functionality of Wavetec’s latest solutions to ensure smooth customer service process at DMV offices.

Wavetec has transformed customer journey at the Tennessee Department of Safety & Homeland Security DMV centers with an advanced virtual queuing solution integrated with digital signage to organize and engage customers. Advanced reporting system and live dashboards track information about customer flow and waiting times at DMVs in Tennessee, provide customer journey insights and empower management effectively handle customer flow at DMV centers.

AAMVA conference is going to explore the different facets of customer journey at DMVs and how customer experiences can be improved, made more secure, and how partnerships can help deliver solutions to make work-lives easier at DMVs.

With over 11,000 installations worldwide, Wavetec is an emerging global leader in Queue Management Solutions, Digital Signage and Customer Feedback. With global leadership in providing solutions to several industries like banks, airports, DMVs and retail, Wavetec aims to bring revolutionize customer experiences across USA DMVs with its innovative, custom-designed, and advanced technological solutions.

With a global footprint and customer experience solutions that meet world-class, Wavetec delivers customizable and integrated solutions that cater to specific customer journeys and work seamlessly with existing systems at DMVs.