Spectra Queue Analytics Software
Control the Customer Experience with Spectra Queue Management Software
Connect with your customers before they arrive. Spectra will change the way your business operates at the sharp end, where the customers are. We put you at central control of your customers experience
Create seamless, intuitive customer journeys that transcend across channels
An enterprise queuing system software that integrates with all peripheral devices to minimize customers efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.
Spectra allows you to redefine the way your team will handle customers when they visit your branch.
Spectra enables you to predict
your customer needs
Spectra, world’s leading Queuing Software for Enterprise and SMEs
Spectra is built on a modular platform which can be configured and customized to suit your specific business requirements. It offers unique features from the very start of the customer journey to integrating with external platforms.
Spectra queuing system software is powering some of the most critical customer journey products offered by Wavetec which includes
Online appointment booking & Scheduling, Virtual Queuing, Mobile Queuing, WhatsApp Queuing, Web Ticketing, SMS Tickets, Customer Feedback and the real time monitoring and reporting.
Virtual Queue Management Helping with Social Distancing
Wavetec’s primary focus is to support you, your business and the safety and continued service to your customers. Our goal is to limit the chance of virus spread and equipping you with solutions that can help you organize, engage and measure customer experiences.
Designed to deliver great Customer Experience & Proven Results
Increases in branch sales by 20%
Greater competitive advantage by leveraging on insights
Reduced customer walkaways
Increased NPS rating by reduction in wait times
Increased customer and brand loyalty
Realtime decision making with AI & BI tools
Designed to empower different industries
Globally more than 2 million people pass through our customer
experience solutions, daily.
Banking
Provide an omni-channel branch experience for digital, linear & non-customers
Retail
Increase sales, reduce costs and optimize store management
Telecom
Improve customer onboarding, service dispensation and visitor flows
Government
Proven technology solutions for successful public governance and service delivery
Healthcare
Efficient outpatient flows and management for high risk and high foot traffic areas
Education
Ensure student & staff safety during admissions & exams with customizable solutions
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