Digital Branch Transformation Solutions

We are humanizing the digital experience

Enhance your business and customer satisfaction with Wavetec’s advanced Queue Management and Digital Transformation services. Utilizing AI, predictive analytics, and turnkey solutions, we help you leverage technology for seamless, efficient customer experiences. Our globally recognized expertise ensures transformative results on your digital journey.

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Our Digital Transformation Solutions

Our mission is to modernize branch journeys, enhance customer experience, and enable clients to adapt to new technologies and virtual business models opening up new opportunities for growth.

Digital Transformation Solutions

Customer Experience Solutions

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A holistic means to transform in-branch experiences, drive profitability and sell more

Customer Experience Solutions

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Boost customer satisfaction and convenience by enhancing your branch services with seamless and contactless delivery.

Customer Experience Solutions

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Transform your business with data – collect and analyze real-time insights for better decision-making.

Why Are Customers Abandoning Queues in Bank Branches?

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Wavetec Partners with Meta as Official Business Solution Provider

Our Customers Witnessed

Wavetec solutions have helped businesses succeed in more than 70 countries, with over 20,000 installations in different sectors.

customer waiting times
35%
Reduction in customer waiting times

operational cost
30%
Reduction in operational cost

self service transactions
70%
transactions at the counter moved to Self Service Kiosk

customer satisfaction
23%
Increase in customer satisfaction

Find Out How We Are Transforming Your Industry

Wavetec provides digital transformation services to various industries globally, including healthcare, banking, retail, and financial markets.

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NCR Appoints Wavetec as its Channel Partner

Brands Digitally Transformed

 

The world’s best brands have trusted Wavetec’s digital transformation services

HSBC, Citibank, Banorte, Ecobank, BBVA, HBL Habib Bank, UBA (United Bank for Africa), Kutxabank, Interbank, Standard Chartered, Bci (Banco de Crédito e Inversiones, Chile), UBL (United Bank Limited), Equity Bank, Barclays, Absa, KCB Bank, Banque Saudi Fransi, Thomson Reuters, Refinitiv, Bolsa de Madrid, DFM (Dubai Financial Market), Mexican Exchange (Bolsa Mexicana de Valores), Santiago Exchange (Bolsa de Santiago), Qatar Stock Exchange, Nasdaq Dubai, Tadawul, BRVM (Bourse Régionale des Valeurs Mobilières), PSX (Pakistan Stock Exchange), ECX (Ethiopia Commodity Exchange), Malta Stock Exchange, Abu Dhabi Global Market
Nike, IKEA, Samsung, Carrefour, Unilever, Lidl, Mohamed Yousuf Naghi Motors Co., Vinod Patel, Zara, Consum Cooperativa, Walmart, Continente, Puma, Plaza del Río Centro Comercial, Última Informática, GSK / GlaxoSmithKline, Mubadala Health, Royal Commission Health Services Program in Jubail, International Medical Center (Saudi Arabia), Ministry of Health (United Arab Emirates), The Aga Khan University Hospital, Clínica Tezza, NORI Multi Speciality Hospital, Delta Air Lines, Emirates, WestJet, Etihad Airways, Qatar Airways, Ethiopian Airlines, Civil Aviation Authority of Botswana
ESADE, University of Nottingham, Grenoble École de Management, University of Central Florida, LUMS (Lahore University of Management Sciences), Tecnológico de Monterrey, Prince Sultan University, Universidad Privada del Norte, du, Vodacom, Airtel, Telenor, Etisalat, Telcel, Zain, Orange, Azerconnect, Cable & Wireless, AWAL Telecom (Pakistan), Reon Energy, American Tower Corporation, Apollo Towers Myanmar, Engro Enfrashare, Helios Towers

Banorte addresses pandemic with WhatsApp Queuing

Hosted by RBR, and featuring details from and discussion of Banorte’s experience, this event will explore the use of Wavetec’s WhatsApp Queuing solution in 975 bank branches across Mexico.

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Your Questions, Answered!

Frequent questions we get regarding Self Service Kiosks

Today, the economy is digital, and customers prefer digital; thus, businesses are actively engaged in digital adoption. Adapting to this environment requires moving from conventional methods to a digital tech called digital transformation.

These solutions are geared towards giving your business the competitive edge it needs to accelerate client onboarding cost effectively and with increased profits.

From retail to marketing to healthcare, digital transformation is affecting every industry. It has a different effect on each sector. All companies are undergoing some level of transformation, regardless of the impact.

It depends on several factors, such as:

■   The industry or marketplace

■    Budget constraints

■    Customer Experience

■    A company’s long-term strategy

However, the sooner, the better.

Some of the most significant benefits include:

■    The Improved Customer Experience

■    Access to Live Analytics Data

■    Better Collaboration between Departments

Wavetec offers customer flow management, appointment & scheduling, WhatsApp Queuing, Business Analytics, Self-services kiosks, and digital signages.