Manor Department Store Elevates Retail Experience with Wavetec’s Queuing Solutions

At Wavetec, we are thrilled to showcase our partnership with Manor, a leading department store in Geneva, Switzerland. Manor is enhancing its shopping experience with our tailored physical queuing solution to streamline the busy checkout process and minimize waiting times.

Addressing the challenge of long physical queues, the system allows customers to easily take a ticket from the custom-branded F-19 self-service kiosk, instantly joining a virtual queue. This eliminates overcrowding at the checkout, granting shoppers the flexibility to continue browsing comfortably.

Real-time queue updates are provided via LCD Counter Display Units (CDUs) and Donatello Digital Signage, guiding customers seamlessly. The core queuing software provides powerful tracking, helping Manor to optimize staff resources and improve operational efficiency.

We are proud to help retail institutions like Manor leverage digital tools to transform customer service. Our solutions deliver reduced congestion, positive customer feedback, and a smarter, more efficient service environment.